Order Information FAQs

Is it secure to place my order online?
It is usually MORE secure to place your order online rather than give your information over the phone or in person. With a secure browser connection, your sensitive data is encrypted during transmission.

The security of your online purchase information is very important to us. We take many measures to ensure that your online shopping experience is as safe and secure as possible. Your transactions are safe. We use Secure Socket Layer (SSL) Protection to protect your orders. This means your personal information is scrambled (encrypted) as it travels over the Internet. That way your name, address, credit card number, etc., cannot be read by a third party. Your browser will display icons to indicate when you have arrived at a secure page.

You can trust Perry Performance Group. As with any shopping environment, the most important aspect to security is doing business with a reputable company. Our reputation is built on providing the absolute best products and services, while developing solid relationships with our customers.

What will you do with my personal information?
Any information you provide to us is kept strictly confidential and used only to support your relationship with Perry Performance Group. This information is not disclosed or sold to any outside organization. See the privacy policy.

What are my payment options?

1. Credit Or Debit Cards
The easiest and most efficient way to pay is by credit card. We accept VISA, Mastercard, Discover, and American Express. All credit card transactions are completed over a secure connection and are safe and worry-free.

2. Check Or Money Order By Mail
You can also send in a check or money order by mail and we will ship your order when your payment arrives here.

3. COD
We also ship orders by COD for a small fee. With this method you pay the postman when the order arrives at your door.

Note: COD shipments can only be sent to USA addresses.

4. Wire Transfer
We also accept payment by wire transfer. Orders prepaid by wire transfer will be shipped as soon as the payment is received. Your order will be cancelled if we do not receive your payment within 10 business days.

Your bank may charge you a fee for your wire transfer. To avoid a delay in your order shipment, make sure that the total amount you send will cover all bank fees as well as the complete price of your order, including any tax and shipping charges. We're sorry, but we cannot accept wire transfers from Western Union.

Please contact us for our bank info.

Can I pay by sending in cash?
We're sorry, but we cannot accept payments by cash. (Not to mention that it isn't a good idea to send cash through the mail!)

Web Order Request Status, What happens next?
Your Web order request will be "in progress" while we verify your payment information and package your order for shipping. Normally, orders are in progress for a very short amount of time. In fact, 96% of our orders ship within 48 hours; and if your part is in stock and we process your order before noon Eastern Time on a weekday, your order will probably ship the same day.

Once your order is ready for shipment, we'll assign a tracking number. You can use that number on your courier's Web site to track the shipment to your front door.

Processing your order
While we're very proud of how quickly we deliver products, we always want to make sure it's done correctly. There are a few things that can require extra attention. These may include:

• international deliveries
• tax-exempt orders
• different bill to and ship to addresses
• requests to ship to a PO Box - UPS/FedEX/DHL cannot ship to PO Boxes

Occasionally, we may need to contact you to verify information. If you think your order is taking longer than normal, check your e-mail and phone messages. We're probably trying to reach you! Or contact Customer Service at orders@perryperformancegroup.com or call or 954-929-1636.

Please note that prepaid orders and orders placed over a weekend can affect processing time.

Important shipping information: For shipping addresses in remote locations, actual delivery may take longer than the shipping method indicates. For example, 2nd Day delivery options may actually take up to three business days depending on location.

What happens if the item I ordered is not available?
You will be given an expected availability date and an option at the time of ordering to have the product shipped as soon as it is available or to contact you at that time.

Why do you charge tax on Internet orders?
We know taxes can be confusing. In e-commerce, there are two separate issues that are often mixed up -- new Internet taxes and existing state and local sales taxes.

In November of 2001, Congress passed a two-year extension of the original 1998 Internet Tax Freedom Act. This Act prevented states from coming up with new taxes to tax Internet transactions. State or local sales tax, on the other hand, is applied to most purchases made in a business's home state. This is true whether you buy something it in a retail store, through a catalog, or over the Internet.

At Perry Performance Group, we are legally required to collect sales tax in the State of Florida where our company has a business presence. Orders shipped to any other state will not be charged sales tax. If you have additional questions, please contact the Tax Commission or Revenue Department of your home state.

Returns/Cancellations FAQs

Can I cancel my order?
Yes, you can, as long as the item has not been shipped.

I canceled my order but I haven't received a credit yet. How long do credits take?
We submit all requests for credits within 24 hours of receipt; however, it may take 7-10 business days for you to receive your credit. You should see this on your next credit card statement or the following one, depending on where you are in your billing cycle.

Can I return an item that is damaged, defective, or I just don't want?
If, within 30 days, we will replace the item or provide a credit for the full merchandise amount less any shipping charges. Merchandise returned without authorization will be refused, and the carrier will charge you freight in both directions. The value of missing parts will be deducted from the credit amount of a return.

NO REFUNDS on Special Orders or Electronics. NO EXCEPTIONS.

To qualify for a refund, ALL items must be returned in their original condition, including the original packaging and containers, documentation, warranty cards, manuals, all accessories, and security seal, shrink wrap for books, & video products. Do not mark or deface original manufacturer containers in any manner. We will not accept returns if packaging is not in its original condition - we will return such items to you. If you reject that return shipment, Perry Performance Group reserves the right to liquidate the inventory and withhold credit. All costs related to return shipping must be paid by the customer.

The cost of shipping may not be refunded.

How do I get an RMA number?
It's easy. Just call 954-929-1636, or e-mail orders@perryperformancegroup.com with the following information.

We'll give you an RMA (return material authorization) number that will help us track your return and make sure you receive your refund or exchange as soon as possible. We'll even pay for return shipping if it's our fault.

Does Perry Performance Group charge restocking fees if I return an item?
Yes. Restocking Fees do apply on all returns. We charge a 15% restocking fee.

Shipping FAQ's

How long will it take to receive my order?
The standard shipping time for orders shipped via FedEx / UPS ground is 2-6 days.

Can I have an order shipped to my P.O. Box?
No. The vast majority of our merchandise is shipped via FedEx / UPS, and a valid street address is needed to ensure proper delivery.

Can I ship my order to a different address?
Yes! When you place your order and come to the Check Out screen, just place the shipping address under "Shipping Details", then continue. Remember to use a street address, not a Post Office Box, for any shipping address.

How are shipping charges calculated?
Shipping charges vary according to product type and destination.

Because we warehouse all of our products in Florida, shipping cost can be estimated at the time of ordering..

Most products are shipped via FedEx / UPS (because they offer package insurance and excellent tracking software).

Do you deliver outside the US?
Yes! We ship worldwide.

International Shipping Options and Rates
Our prices do not include taxes, tariffs or additional fees assessed by your customs broker.

International orders are shipped via DHL Worldwide Express, UPS International, or FedEx International Priority. Transit time varies by location but generally ranges from two to five days. Additional shipping insurance may be assessed on international orders.

International Taxes and Tariffs
Our prices do not include taxes and tariffs. Customers outside of the United States may be required to pay these fees to the courier, as applicable, upon delivery. For example, Canadian customers will be assessed the 7% GST (Goods and Services Tax) or the appropriate HST (Harmonized Sales Tax) or PST (Provincial Sales Tax) when the order arrives. Please consult your local customs office or tax authority for information specific to your situation.

Why was I charged a customs broker fee?
In most cases, customs clearance for orders is handled by the courier (usually FedEx, UPS or DHL). And most customers are not charged separate customs broker fees.

However, your order may be handled by an outside customs broker if you have specified a customs broker for previous imports.

Once you use a customs broker for any FedEx or DHL shipment, they will assume that you want to use that same customs broker for all future shipments. The broker will then arrange for customs clearance on all your packages and send you a bill.

Unfortunately, we have no way to know if you have previously used a customs broker. If you think you may have used a customs broker in the past, you will need to contact FedEx or DHL or UPS to find out if you will be charged a customs broker fee.

Note: Be careful if you are having a personal order shipped to your place of work. If your company has a customs broker on file, your shipment will be handled by the customs broker even though it is a personal order.

Pricing Policy FAQ's

At Perry Performance Group our commitment to our customers is to offer convenience, service and product availability online at competitive prices. We also offer merchandise at promotional prices.

"Clearance", "Close Out" and "Special Purchase" offers are limited to stock on hand. When we offer clearance merchandise, as you might expect, we often experience a high volume of orders. When that happens, our real-time inventory system sometimes is not able to keep up with demand, and we may have to cancel certain orders after they are accepted. We apologize for any inconvenience should this occur with your order.

While we try to ensure accuracy, we reserve the right to correct any errors in pricing or descriptions, and to cancel or refuse to accept any order based on an incorrect price or description.

We hope this clarifies our policy. If you have any further questions, please send us an email. Our goal is to provide you with full service and complete satisfaction, and we look forward to serving you in the future.