Is it secure to place my order online?
It is usually MORE secure to place your order online rather
than give your information over the phone or in person. With
a secure browser connection, your sensitive data is encrypted
The security of your online purchase information
is very important to us. We take many measures to ensure that
your online shopping experience is as safe and secure as possible.
Your transactions are safe. We use Secure Socket Layer (SSL)
Protection to protect your orders. This means your personal
information is scrambled (encrypted) as it travels over the
Internet. That way your name, address, credit card number,
etc., cannot be read by a third party. Your browser will display
icons to indicate when you have arrived at a secure page.
You can trust Perry Performance Group. As with
any shopping environment, the most important aspect to security
is doing business with a reputable company. Our reputation
is built on providing the absolute best products and services,
while developing solid relationships with our customers.
What will you do with my personal information?
Any information you provide to us is kept strictly confidential
and used only to support your relationship with Perry Performance
Group. This information is not disclosed or sold to any outside
organization. See the privacy
What are my payment options?
1. Credit Or Debit Cards
The easiest and most efficient way to pay is by credit card.
We accept VISA, Mastercard, Discover, and American Express.
All credit card transactions are completed over a secure connection
and are safe and worry-free.
2. Check Or Money Order By Mail
You can also send in a check or money order by mail and we
will ship your order when your payment arrives here.
We also ship orders by COD for a small fee. With this method
you pay the postman when the order arrives at your door.
Note: COD shipments can only be sent
to USA addresses.
4. Wire Transfer
We also accept payment by wire transfer. Orders prepaid by
wire transfer will be shipped as soon as the payment is received.
Your order will be cancelled if we do not receive your payment
within 10 business days.
Your bank may charge you a fee for your wire
transfer. To avoid a delay in your order shipment, make sure
that the total amount you send will cover all bank fees as
well as the complete price of your order, including any tax
and shipping charges. We're sorry, but we cannot accept wire
transfers from Western Union.
Please contact us for our bank info.
Can I pay by sending in cash?
We're sorry, but we cannot accept payments by cash. (Not to
mention that it isn't a good idea to send cash through the
Web Order Request Status, What happens next?
Your Web order request will be "in progress" while
we verify your payment information and package your order
for shipping. Normally, orders are in progress for a very
short amount of time. In fact, 96% of our orders ship within
48 hours; and if your part is in stock and we process your
order before noon Eastern Time on a weekday, your order will
probably ship the same day.
Once your order is ready for shipment, we'll
assign a tracking number. You can use that number on your
courier's Web site to track the shipment to your front door.
Processing your order
While we're very proud of how quickly we deliver products,
we always want to make sure it's done correctly. There are
a few things that can require extra attention. These may include:
- international deliveries
- tax-exempt orders
- different bill to and ship to addresses
- requests to ship to a PO Box - UPS/FedEX/DHL cannot ship
to PO Boxes
Occasionally, we may need to contact you to verify information.
If you think your order is taking longer than normal, check
your e-mail and phone messages. We're probably trying to reach
you! Or contact Customer Service at email@example.com
or call or 954-929-1636.
Please note that prepaid orders and orders placed over a
weekend can affect processing time.
Important shipping information: For shipping addresses
in remote locations, actual delivery may take longer than
the shipping method indicates. For example, 2nd Day delivery
options may actually take up to three business days depending
What happens if the item I ordered is not
You will be given an expected availability date and an option
at the time of ordering to have the product shipped as soon
as it is available or to contact you at that time.
Why do you charge tax on Internet orders?
We know taxes can be confusing. In e-commerce, there are two
separate issues that are often mixed up -- new Internet taxes
and existing state and local sales taxes.
In November of 2001, Congress passed a two-year extension
of the original 1998 Internet Tax Freedom Act. This Act prevented
states from coming up with new taxes to tax Internet transactions.
State or local sales tax, on the other hand, is applied to
most purchases made in a business's home state. This is true
whether you buy something it in a retail store, through a
catalog, or over the Internet.
At Perry Performance Group, we are legally required to collect
sales tax in the State of Florida where our company has a
business presence. Orders shipped to any other state will
not be charged sales tax. If you have additional questions,
please contact the Tax Commission or Revenue Department of
your home state.
Can I cancel my order?
Yes, you can, as long as the item has not been shipped.
I canceled my order but I haven't received
a credit yet. How long do credits take?
We submit all requests for credits within 24 hours of receipt;
however, it may take 7-10 business days for you to receive
your credit. You should see this on your next credit card
statement or the following one, depending on where you are
in your billing cycle.
Can I return an item that is damaged, defective,
or I just don't want?
If, within 30 days, we will replace the item or provide a
credit for the full merchandise amount less any shipping charges.
Merchandise returned without authorization will be refused,
and the carrier will charge you freight in both directions.
The value of missing parts will be deducted from the credit
amount of a return.
NO REFUNDS on Special
Orders or Electronics. NO EXCEPTIONS.
To qualify for a refund, ALL items must be returned
in their original condition, including the original packaging
and containers, documentation, warranty cards, manuals, all
accessories, and security seal, shrink wrap for books, &
video products. Do not mark or deface original manufacturer
containers in any manner. We will not accept returns if packaging
is not in its original condition - we will return such items
to you. If you reject that return shipment, Perry Performance
Group reserves the right to liquidate the inventory and withhold
credit. All costs related to return shipping must be paid
by the customer.
The cost of shipping
may not be refunded.
How do I get an RMA number?
It's easy. Just call 954-929-1636, or e-mail firstname.lastname@example.org
with the following information.
- Customer name
- Order number
- Billing and shipping address
- Part number and quantity that you are returning
- Part number and quantity of your replacement part (if
- Contact information, such as a phone number or e-mail
- The return or exchange method that you prefer: Return
for Store Credit, Return for Refund Credit, Return for
We'll give you an RMA (return material authorization)
number that will help us track your return and make sure you
receive your refund or exchange as soon as possible. We'll
even pay for return shipping if it's our fault.
Does Perry Performance Group charge restocking
fees if I return an item?
Yes. Restocking Fees do apply on all returns. We charge a
15% restocking fee.
How long will it take to receive my order?
The standard shipping time for orders shipped via FedEx /
UPS ground is 2-6 days.
Can I have an order shipped to my P.O.
No. The vast majority of our merchandise is shipped via FedEx
/ UPS, and a valid street address is needed to ensure proper
Can I ship my order to a different address?
Yes! When you place your order and come to the Check Out screen,
just place the shipping address under "Shipping Details",
then continue. Remember to use a street address, not a Post
Office Box, for any shipping address.
How are shipping charges calculated?
Shipping charges vary according to product type and destination.
Because we warehouse all of our products
in Florida, shipping cost can be estimated at the time of
Most products are shipped via FedEx / UPS
(because they offer package insurance and excellent tracking
Do you deliver outside the US?
Yes! We ship worldwide.
International Shipping Options and Rates
Our prices do not include taxes, tariffs or additional fees
assessed by your customs broker.
International orders are shipped via DHL Worldwide Express,
UPS International, or FedEx International Priority. Transit
time varies by location but generally ranges from two to five
days. Additional shipping insurance may be assessed on international
International Taxes and Tariffs
Our prices do not include taxes and tariffs. Customers outside
of the United States may be required to pay these fees to
the courier, as applicable, upon delivery. For example, Canadian
customers will be assessed the 7% GST (Goods and Services
Tax) or the appropriate HST (Harmonized Sales Tax) or PST
(Provincial Sales Tax) when the order arrives. Please consult
your local customs office or tax authority for information
specific to your situation.
Why was I charged a customs broker fee?
In most cases, customs clearance for orders is handled by
the courier (usually FedEx, UPS or DHL). And most customers
are not charged separate customs broker fees.
However, your order may be handled by an outside customs
broker if you have specified a customs broker for previous
Once you use a customs broker for any FedEx or DHL shipment,
they will assume that you want to use that same customs broker
for all future shipments. The broker will then arrange for
customs clearance on all your packages and send you a bill.
Unfortunately, we have no way to know if you have previously
used a customs broker. If you think you may have used a customs
broker in the past, you will need to contact FedEx or DHL
or UPS to find out if you will be charged a customs broker
Note: Be careful if you are having a personal order shipped
to your place of work. If your company has a customs broker
on file, your shipment will be handled by the customs broker
even though it is a personal order.
At Perry Performance Group our commitment
to our customers is to offer convenience, service and product
availability online at competitive prices. We also offer merchandise
at promotional prices.
"Clearance", "Close Out"
and "Special Purchase" offers are limited to stock
on hand. When we offer clearance merchandise, as you might
expect, we often experience a high volume of orders. When
that happens, our real-time inventory system sometimes is
not able to keep up with demand, and we may have to cancel
certain orders after they are accepted. We apologize for any
inconvenience should this occur with your order.
While we try to ensure accuracy, we reserve
the right to correct any errors in pricing or descriptions,
and to cancel or refuse to accept any order based on an incorrect
price or description.
We hope this clarifies our policy. If you
have any further questions, please send
us an email. Our goal is to provide you with full service
and complete satisfaction, and we look forward to serving
you in the future.